Return, Refund & Replacement Form.
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Returns Policy Summary.
An easy to read summarized version.
- We offer refunds, repairs, and replacements as per the Australian Consumer Law.
- You are entitled to a refund, replacement, or compensation for major failures with the goods or services.
- The Consumer Guarantees of the Australian Consumer Law protect you when you purchase products and services.
- If you change your mind, you may get a refund or exchange if you notify us within 7 days of receiving the product and the conditions laid out in the return policy are satisfied.
- If the product is damaged during delivery, contact us within 30 days of receiving it and provide a photo or video of the damaged item.
- We may refuse a refund, repair, or replacement if the product was misused, or you were aware of the problem before purchase, among other exceptions under the Australian Consumer Law.
- We cover shipping costs for returned products that fail to meet Consumer Guarantees.
- If the product is eligible for repair, replacement, or refund, we’ll reimburse you for reasonable postage costs.
- Contact us via email or our return form to discuss and organize a return.
DISPLAYBEATS REFUND & RETURN POLICY
This Refund Policy applies to the following purchases: purchases made on www.displaybeats.com
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian ConsumerLaw and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rightsand what you can expect from us if you are not satisfied with your order
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
i. to cancel the purchase; and
ii. to a refund for the price of the goods; and
iii. compensation for any damage or loss (whether direct or consequential) thatwas, or reasonably ought to have been, foreseeable by us.
If the failure with the service does not amount to a major failure, you are entitled toto a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission found here.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
(a) In the event that you receive the products you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
i. You notify us within 7 days of receiving the product.
ii. The following conditions are satisfied:
- The product has not been damaged.
- The product has not been removed from the packaging it was sent in.
- The product has been successfully returned to us.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
i. Please contact us as soon as possible either through emailing us at returns@displaybeats.com or using our contact form.
ii. Please provide a photo or video showing the damaged item.
iii. Return the damaged product in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
(b) We will arrange to replace the damaged product with a completely new replacement, or to refund it, provided that you have contacted us within 30 days from the date of receiving the product.
5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a product to be delivered in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what modifications, alterations or changes you wanted made to the product.
(d) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear and cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organizing for the Returned Product to be returned back to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organize for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organize and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repeat, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
(a) We aim to begin processing requests for repairs, replacements or refunds within 5 days of having received your initial contact made via email or our contact page.
(b) We aim to begin processing requests for repairs, replacements or refunds within 14 days of having received your initial contact made via direct messaging on Instagram, Twitter/X or Facebook Messenger.
(c) We aim to have completed (on our end, not including any payment processing time taken by the original method of payment) any successful repairs, replacements or refunds within 7 days of having received the Returned Product.
8. How to Return Products
(a) You can contact us using returns@displaybeats.com or our return form located at the top of this page to discuss and organize a return.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must:
i. Provide proof of purchase.
ii. If applicable, provide evidence that the product was damaged through the delivery process.
iii. In some cases you may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Contact Us
